Purchase Terms and Return Policy

1. Products and Responsible Use

Ps Star sells professional tools for manicures, pedicures, nail care, eyebrows, and eyelashes. Each product corresponds to the model, features, and specifications stated on its product page. Photographs show the item offered; only the perception of color may vary slightly depending on lighting or screen settings, without changing its design, materials, quality, or function.

The buyer must review the product description before ordering and use, clean, disinfect, sterilize, and store each tool according to its intended purpose, applicable instructions, and the professional standards in their location. Our products do not replace medical advice or professional training.

2. Account and Security

The customer must provide complete and accurate information to process the order. If an account is created, the customer is responsible for maintaining the confidentiality of the password and for all activity conducted through that account. Any unauthorized use must be reported to us immediately.

We may request correction of incomplete or inconsistent information before processing or shipping a purchase.

3. Prices, Currencies, and Taxes

Prices are displayed and charged in the selected currency when that currency is available in our store. Stripe processes the payment in that same currency and for the final amount shown before the order is confirmed.

If the currency of the customer's country is unavailable and the purchase is completed in United States dollars (USD), the customer's bank or card issuer may convert the charge into the local currency under its own terms. This external conversion does not change the USD amount confirmed by Ps Star.

Taxes, duties, import fees, customs charges, and brokerage fees required in the destination country are the buyer's responsibility and are not included unless expressly stated at checkout.

4. Orders, Payments, and Verification

Receipt of an order does not guarantee its acceptance. We may verify identity, payment, address, availability, and possible indicators of fraud. We may reject or cancel orders because of insufficient inventory, an obvious pricing or description error, inability to deliver, legal restrictions, or a reasonable suspicion of fraud. If we cancel an order that has already been charged, we will return the corresponding amount to the original payment method.

Confirmed orders cannot always be modified or canceled once preparation has begun. Requests must be submitted as soon as possible, but we cannot guarantee changes after processing starts.

Verification may temporarily delay order preparation. If verification cannot be completed, we may cancel the transaction and issue the corresponding refund.

5. Shipping and Delivery

Any delivery time provided is an estimate. When a delay requires the customer's acceptance under applicable law, we will offer the corresponding option to accept the revised time or cancel unshipped items and receive the required refund.

The customer is responsible for providing an accurate, complete, and accessible delivery address. Costs caused by an incorrect address, unjustified refusal of the package, repeated absence, or failure to complete customs procedures may be deducted from the refund to the extent permitted by law.

For international shipments, tracking will be provided when available. We do not control delays caused by customs, inspections, local postal services, weather, labor disputes, or other circumstances outside our reasonable control.

The carrier's tracking information will be the primary reference for shipment status, and the customer must cooperate with any delivery investigation.

6. Return Policy: 15 Days

The customer has 15 calendar days from delivery to request a return. When mandatory law grants additional rights or longer periods, those rights will apply.

Before sending any product, the customer must email info@mypsstar.com or use our Contact Us page, providing the order number, product, and reason, and obtain our written return authorization before shipping the product. The product must not be sent until the authorization and return instructions are received. Shipments made without prior authorization cannot be processed and may be refused or returned to the sender to the extent permitted by law.

To be accepted, the product must be returned:

• unused, clean, complete, and undamaged;
• with its accessories, protective components, and original packaging, when applicable;
• with proof of purchase and return authorization;
• properly protected to prevent damage during transportation.

For hygiene and safety reasons, we do not accept tools that have been used, sterilized, contaminated, sharpened, altered, or returned without their hygienic seals when those seals have been opened, unless there is a confirmed defect or applicable law provides otherwise. Gift cards, personalized items, and products clearly identified as final sale are also nonreturnable.

7. Return Costs and Responsibility

Unless the product is incorrect, arrives damaged, or has a confirmed defect attributable to Ps Star, the buyer is responsible for the cost and risk of return transportation.

For international returns, the buyer is responsible for return shipping, insurance, duties, taxes, customs charges, and all related fees. We recommend using a trackable service. Ps Star is not responsible for returns lost or damaged before they are received.

The original shipping cost is nonrefundable, except when the return results from our error, a confirmed defective product, or when applicable law requires its reimbursement.

We do not accept cash-on-delivery packages or transportation or customs charges billed to us without prior written authorization.

8. Refunds

A refund is processed only after the product physically arrives at our facilities and is inspected, unless a mandatory rule provides otherwise. Once the return is approved, we will refund the eligible price to the original payment method within a reasonable period, normally within 10 business days. The bank or payment processor may require additional time for the credit to appear.

To the extent permitted by law, we may reduce the refund when the product shows use, missing parts, damage, contamination, insufficient packaging, or a loss in value caused by handling beyond what was necessary to examine it.

The refund is issued in the currency and for the amount actually charged by Ps Star, excluding fees imposed by banks or other third parties.

9. Damaged, Incorrect, or Defective Products

The customer must inspect the order upon delivery and notify us of any damage, missing item, or incorrect product as soon as possible, preferably within the first 48 hours, including photographs of the item, packaging, and shipping label. This recommended period helps with a carrier claim and does not limit mandatory rights.

Any warranty expressly stated on a product page covers manufacturing defects under normal use. It does not cover normal wear, impacts, corrosion caused by improper maintenance, sharpening or repair by third parties, incompatible sterilization, abuse, misuse, or modification.

The customer must retain the product, all its parts, and the packaging while we review the matter and determine the appropriate solution.

10. Intellectual Property and Use of the Website

The trademarks, logos, photographs, text, designs, and other website content belong to Ps Star or are used with authorization. They may not be copied, modified, resold, published, or commercially exploited without written permission. Interfering with the website, attempting unauthorized access, introducing harmful code, or using it for fraudulent purposes is prohibited.

Purchasing a product does not transfer any rights to our trademarks, designs, photographs, or commercial content.

11. Privacy

We process the personal information necessary to manage accounts, process payments, prevent fraud, ship orders, respond to inquiries, and comply with legal obligations in accordance with our Privacy Policy. Payment, shipping, and technology providers may receive only the information necessary to provide their services.

The customer must provide their own information or have authorization to provide the information of another person receiving the order.

12. Liability

Ps Star products are precision tools, and some include sharp edges, points, or cutting mechanisms that may cause cuts, punctures, injuries, or infections if used incorrectly. Before each use, the user must select the appropriate tool, inspect its condition, and ensure they have the experience, training, and conditions necessary to handle it safely.

To the fullest extent permitted by law, Ps Star will not be liable for injuries, infections, damage, or losses resulting from misuse; lack of experience or training; incorrect technique; excessive force; use on inflamed, infected, injured skin, nails, or tissue; reuse or sharing without proper cleaning, disinfection, or sterilization; use of incompatible chemicals, temperatures, or methods; inadequate maintenance or storage; drops, impacts, or corrosion; use of a damaged, loose, misaligned, or worn tool; third-party modification, sharpening, or repair; or failure to follow instructions, warnings, sanitary standards, or applicable laws.

Each customer and any person who uses the product is responsible for using it for its intended purpose, applying a safe technique, following instructions and warnings, maintaining appropriate hygiene and infection-control conditions, and complying with the rules applicable to their activity and jurisdiction. The buyer must also ensure that anyone they allow to use the product has the necessary ability, knowledge, and supervision. These tools must not be used to diagnose or treat diseases, must be kept out of the reach of children, and must no longer be used if they show damage, irregular operation, or any condition that could compromise safety.

Ps Star will also not be liable for indirect, incidental, or special damages, lost profits, or consequences outside its reasonable control. Where liability may lawfully be limited, the maximum amount will not exceed the price paid for the product related to the claim. Nothing in this section excludes or limits any liability or right that applicable law does not permit to be excluded or limited.

13. Governing Law and Dispute Resolution

Before initiating a formal claim, the customer agrees to contact us so that we may attempt to resolve the matter directly. These terms are governed by the laws of the State of Florida and the federal laws of the United States, without excluding mandatory consumer-protection rules that apply based on the buyer's place of residence. Disputes will be submitted to the courts of competent jurisdiction in Orange County, Florida, unless mandatory law permits another forum.

The request must include the order number, a clear explanation, and any available documentation so that we can conduct an appropriate review.

14. Changes and Severability

We may update these terms to reflect business, operational, or legal changes. The version applicable to a purchase will be the one published when the order was placed. If any provision is found invalid, the remaining provisions will continue in effect.

Future changes will not retroactively alter the terms applicable to orders that have already been accepted.

15. Contact

Ps Star
Email: info@mypsstar.com
Website: www.mypsstar.com

For questions about orders or returns, include the order number so that we can locate the purchase and respond accurately.