FREQUENT QUESTIONS

About Ps Star

Where are you located?

Our company is located in Florida, United States. All orders ship from here, and we deliver to any location worldwide that accepts deliveries.

Is it safe to buy from this website?

Yes. Ps Star is an established U.S. company with thousands of customers across the United States, Europe, and Latin America. Payments are processed online through secure platforms (card or PayPal). You will receive your order confirmation and package tracking number by email, and you can message us through the chat or contact us at any time.

What products do you sell?

Professional tools for manicure, pedicure, and podiatry: cuticle nippers, nail clippers, nail guides, gouges and curettes for ingrown toenails, cuticle pushers, cuticle scissors, tweezers, eyelash tweezers, nail files, and nail lamps. View our complete catalog, including prices and product details, in our online store: www.mypsstar.com

Do you have a catalog?

Our website is our catalog. There you will find every product with its photos, features, measurements, and price, and you can purchase it directly. We do not offer a PDF catalog.

Do you offer customer service, WhatsApp, or phone support?

Yes. Our customer service channel is the website chat (the icon in the lower corner), where we respond immediately in your language. We can help you choose the right tool, complete your purchase, and assist with your order, shipping, payments, exchanges, and returns. If your case requires follow-up from our team, leave your phone number in the chat and we will contact you.

How to Buy

How do I place an order?

1. Open the product you want and click “Add to cart.” You can add several products.
2. Open the cart (the icon at the top of the page). The system will ask for part of your address to calculate shipping and will show the available options with their price and delivery time.
3. Click “Proceed to checkout,” complete your shipping and payment information, and you are done.

You will receive your order confirmation by email and, once your package ships, your tracking number.

Can I buy several tools in the same order?

Yes, and it is the most convenient option: add all the products you want to the cart and pay for shipping only once. In the cart, you can change the quantity of each product and click “Update cart.” If you purchase 12 or more units of the same product, the 20% wholesale discount is applied automatically.

I cannot complete checkout, or my card is declined. What should I do?

• Make sure all required fields (marked with *) are complete and that there are no errors shown in red.
• If your card was declined, common reasons include insufficient funds, an incorrect security code (CVC), a billing address that does not match your bank records, or an additional verification required by your bank (3D Secure). Try again, or use another card or PayPal.
• Try another browser, a private or incognito window, or a different device.
• After clicking “Place order,” wait a few seconds without refreshing the page.

If it still does not work, message us through the chat and we will help you complete your purchase.

I did not receive the confirmation email

First check your spam, promotions, or junk folders. If you cannot find it, message us through the chat with the name and email address used for the purchase, and we will verify your order.

Can you send me an invoice for my purchase?

Yes. Message us through the chat with your order number, or the name and email address used for the purchase, and we will send you the invoice for your order.

Payment Methods

What payment methods do you accept?

You can pay by credit or debit card (Visa, MasterCard, American Express, or Discover) or with PayPal. In some countries, the system may also display options such as Klarna, Google Pay, or Apple Pay. Payment is made online only, through our website, when you complete checkout. If you use a debit card, make sure your bank has enabled it for international online purchases.

Shipping

Do you ship to my country?

Yes. We ship to any country that accepts international deliveries. We have regular customers in the United States, Colombia, Mexico, Spain, Argentina, Chile, Peru, Guatemala, Panama, Costa Rica, Venezuela, Ecuador, Puerto Rico, Canada, Italy, France, the United Kingdom, and many other countries.

How much does shipping cost?

It depends on your country, address, and the weight of your order. You can see the cost before paying: add the products to your cart, open the cart, enter your country, city, and postal code under “Calculate shipping,” and the system will display the available shipping options with their price and delivery time. You do not need to pay or create an account to see them.

How long will my order take to arrive?

Delivery time depends on the shipping method you select in the cart. Each option shows its estimated delivery time, so you can choose the one that works best for you.

• United States: orders normally arrive in 3 to 4 days.
• Colombia: orders are shipped through Servientrega and arrive in about one week.
• Other countries: the available options and delivery times will appear in the cart after you enter your address.

Do you offer free shipping?

Yes, within the United States. For purchases of $100 USD or more, the system will display a free shipping option in the cart. For smaller purchases, shipping within the United States costs $7. Free shipping does not apply outside the United States.

Why is the free shipping option not showing?

Free shipping is available only for addresses within the United States when the product subtotal is $100 USD or more, excluding shipping. If you applied a coupon and the subtotal fell below $100, the free shipping option will disappear. In that case, you can choose either the coupon or free shipping, whichever benefits you most. The discount for 12 or more units can be combined with free shipping as long as the subtotal remains at least $100.

How can I check my order status and find my package?

We send several emails during the process: your order confirmation, a notice when it has been processed, and, once the package ships, the tracking number with a link to track it. If you do not see these emails, check your spam folder or message us through the chat with the name and email address used for the purchase or your order number, and we will provide the status and tracking information.

Discounts, Coupons, and Wholesale Purchases

Do you offer wholesale discounts?

Yes. When you purchase 12 or more units of the same product, the cart automatically applies a 20% discount to that product, with no coupon required. If you would like to purchase more than 36 units of a product, message us through the chat for commercial assistance.

How do I apply a discount coupon?

1. Add the products to your cart.
2. Open the cart. You will see a field for the coupon code.
3. Enter the code exactly as you received it, with no spaces before or after it and matching uppercase and lowercase letters, then click “Apply coupon.”

The discount will appear in your total. Only one coupon can be used per purchase, and coupons cannot be combined. If the coupon does not work or appears to be expired, check that it was entered correctly and is still valid. If it still does not apply, message us through the chat.

How can I become a Ps Star distributor?

We love working with distributors. Message us through the chat with your name, country, city, phone number, and the approximate quantity you would like to carry, and our commercial team will contact you.

Do you have a physical store or a distributor in my country?

We have authorized distributors in certain countries and cities, where you can buy our products locally at the same price shown on our website. Ask us through the chat whether there is a distributor in your city or country, and we will provide their contact information.

Products and Use

Do you have tools for ingrown toenails?

Yes. We offer professional podiatry tools for treating ingrown toenails: long-tip nail clippers, a nail guide for lifting and guiding the nail, a gouge for removing the nail spicule, and curettes for cleaning the nail groove. You can find them in the Pedicure category of our store. If there is severe pain, infection, pus, or significant swelling, we recommend consulting a healthcare professional.

Which cuticle nipper is right for me?

It depends on the work you do. Our cuticle nippers differ in cutting-edge size, head shape (square or rounded), number and type of springs, and finish. Smaller cutting areas are used for detailed manicure work, while larger cutting areas are suited to pedicures and heavier work. Each product page lists these measurements, and we can help you choose the ideal model through the chat.

Are these the same tools shown in your videos?

Yes. The tools used in our videos and social media are the same ones we sell on our website. If you saw a tool in a video and want to know which one it is, message us through the chat and we will identify the exact model.

What materials are the tools made from?

Our tools are made from cobalt-alloy stainless steel, a professional-grade steel that retains its sharp edge and does not rust under normal use and disinfection.

Do the tools come sharpened?

Yes. They arrive sharpened and ready to use. To preserve the edge, use them only for their intended purpose, clean and dry them after each use, and protect the tip when storing them.

How should I care for and disinfect my tools?

After each use, clean, disinfect, and dry them thoroughly. Do not leave them damp, and store them protected in a dry place. They can be sterilized in an autoclave, a dry-heat sterilizer, or with professional disinfecting solutions. When using a liquid solution, follow the manufacturer’s instructions for immersion time and rinsing, because using a solution incorrectly or leaving a tool submerged longer than directed can damage any type of steel.

How do I know if a product is available?

If the product can be added to the cart, it is available. If it is marked out of stock, message us through the chat and we will let you know when it becomes available again.

The Website

Can I change the website language?

Yes. The entire website is available in English and Spanish. On a phone or tablet, tap the three-line menu in the upper-right corner; the “English” or “Español” option appears at the bottom of the menu. On a computer, the language option is at the far right of the top menu.

I cannot find the answer to my question. What should I do?

Message us through the website chat. If your question concerns an order, include the name and email address used for the purchase or the order number so we can help you faster.